The section below governs refunds and cancellation for all M.M.X Coaching programs. It forms part of your agreement with us when you sign up.
9. Refunds and Cancellation
9.1 Digital Materials
Your coaching program includes customized training templates, nutrition guides, and proprietary protocols delivered digitally ("Digital Materials"). Because these are supplied on an intangible medium, once we have delivered the Digital Materials and you have accessed them, your statutory right to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 no longer applies, and no refund will be issued for the Digital Materials. You will have expressly consented to this at signup (see Section 9.3).
9.2 Ongoing Coaching Service
Where your program includes ongoing coaching support (check-ins, messaging, plan adjustments) delivered over time, if you cancel within 14 days of purchase and before that service has been fully delivered, you may be entitled to a refund for the portion of the service not yet provided, less a reasonable amount for support already given. After the ongoing service period has been fully delivered, or after the 14-day period has passed, no refund will be issued.
9.3 Your Consent
At signup, you were asked to separately confirm that (a) you request the Digital Materials to be provided to you immediately, and (b) you understand and agree that you lose your right to cancel once delivery begins / once the service is fully performed, as applicable. This policy does not affect your right to a remedy where a plan is materially defective, not as described, or not delivered.
9.4 Discretionary Goodwill
Outside of the above legal rights, M.M.X Coaching may, at its sole discretion, offer a credit toward a future program in place of a cash refund. This is offered as a goodwill gesture only and does not create an ongoing entitlement or obligation.
Need to submit a cancellation request?
Logged-in clients can submit a formal cancellation request from Account Settings inside the dashboard.